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Providing Merit System Services
Frequently Asked Questions
CPS HR Consulting
Merit System Services Unit
241 Lathrop Way
Sacramento, CA 95815
mss@cpshr.us
916.471.3507

Questions? Scroll down the list below – in most cases, you’ll probably find the answers you're looking for!


How do I find Social Services Department and Child Support Services jobs on the CPS HR Website?
From the home page, click on the “Career Opportunities” link. Once you have been redirected to the Merit System Services Program Online Application System, at the top, click on “Current Job Openings”.

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How do I register to apply online?
To register, click on the "Career Opportunities" link from the home page. Next, click “Register to Apply Online” at the top of the screen. You will need a valid email address. Free email accounts can be acquired from many sites.

Hotmail.com
Yahoo.com
Gmail.com

Fill in the required information and click the Register Applicant button. A registration confirmation email will be sent to you. Follow the instructions in the email to complete your registration. Please add Merit System Services Program as a trusted contact to ensure you receive all notifications.

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Why am I not receiving emails from CPS HR?
You may need to add CPS HR as a safe sender for your email account. Please add emails with the extension of @cpshr.us to your safe sender email list (example: mss@cpshr.us). This will help ensure that you receive all notifications. Periodically check your spam folder.

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What if the position I am interested in is not listed in the current job openings?
CPS HR only accepts applications for positions that are currently open and posted on the “Current Job Openings” page. Applicants are encouraged to check the Current Job Openings web page frequently for new postings. Job openings may be posted for a restricted time, applicants are encouraged to apply in a timely manner. If you are interested in a position that CPS HR is not currently accepting applications for, you can submit an interest card for the position.

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How much information should I include on my application?
The information you include in your online Education and Work Experience profile and any other recruitment/selection related documentation are integral parts of your examination and will be reviewed and evaluated based on the current job requirements. Only the education, experience, and training you list will be compared to the criteria measuring the qualifications for this job, and only applicants with the most relevant education, experience, and training will be included in each phase of the selection process. Therefore, it is especially important that your responses to each component of this process be as complete and detailed as possible. Please be very careful to list all relevant education, experience, and/or training that should be taken into account for the job you are applying for.

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What if I don’t have a computer and/or an email address?
If you do not have access to a computer, you may visit a local library to use a public computer. Keep in mind that all notification will be sent to you via email.

If you are unable to apply online, a special accommodation may be made for applicants with disabilities. If you require such arrangements, please contact CPS HR at mss@cpshr.us or 916-471-3507.

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Do I have to login to view job openings?
No. You can view all job openings and the job description without registering or logging in. To view current job openings click on the “Career Opportunities” link from the home page. Next, click on the “Current Job Openings” link.

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Can I change my profile after initially creating it?
Yes. You can change your profile, training and experience at any time. It’s a good idea to keep these updated so that the most current information is available. Log into your account and click on the “My Profile Information” or “My Education and Experience” link at the top of the webpage. Any updates you make after an application has been submitted will only be reflected on future applications.

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Can I start my application and finish it at a later time?
No. Once you have started the application you cannot save it and come back to it later. You do have the option of saving your education and work experience in your online profile prior to submitting your application. We recommend you do this ahead of time since this part takes the longest. Once you have updated your profile with your education and experience, it will then be applied to all applications you submit.

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What happens if my internet connection shuts down while I am completing my application?
If you lose your Internet connection for any reason while you are applying for a job, you will need to start the application process over. The system will save any education and experience listings that have been submitted. However, any supplemental questions that have been answered will be lost. You can type up your supplemental questions in a Word document and then copy and paste them into your application.

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Do I need to redo my profile information each time I apply?
No. However, it is important to keep your profile information updated. You can update your profile information anytime, even if the job opening you applied for has already closed. Any updates you make after an application has been submitted will only be reflected on future applications.

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My work experience is not listed in chronological order on my application, how do I fix this?
You do not need to edit or delete experience if it is not displaying in order on your profile/application. All work experience entries will be reviewed regardless of the order they are entered.

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How do I send additional information such as certifications?
Generally attachments are not accepted, however, if additional materials are required the job bulletin will provide instructions on how to submit those materials. Failure to submit this material by the Application Deadline may result in disqualification of your application.

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What happens to my application after it has been submitted?
Your application will be reviewed to determine if you meet the minimum qualifications that are listed on the job bulletin. You will receive notification from CPS HR once your application has been screened.

Following the initial review, those applicants deemed to have the most competitive application materials will be subject to further evaluation consisting of one or more of the following items: a written examination, a structured oral examination, a writing assessment, a computer skills examination, a job related exercise, a supplemental questionnaire, and/or a rating of education, training, and experience. The exam types are listed on the job bulletin along with tentative examination dates.

Following completion of the evaluation process(es), an “Eligible List” is developed by CPS HR. Applicants are notified of their status, and the “Eligible List” is referred to the county department for which you applied, who may then conduct hiring interviews.

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Can I attach a resume?
No. Please ensure your application is completed in its entirety and includes all relevant experience. Resumes are not accepted in lieu of a completed application.

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How can I delete duplicate entries in my profile?
Log into your online account and click on the “My Education and Experience” link. Next click the “delete” link next to the education or experience entry you would like deleted.

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When can I retake a written multiple choice test?
Applicants are not permitted to take the same version of a test within six months of the date they last took the exam. Applicants who have taken the same version within the last six months will have their scores transferred from the last recruitment to the current recruitment(s) that require that specific version. CPS HR will notify all applicants whose scores are being transferred. Applicants who receive notification of being scheduled for a CPS HR written examination are not eligible to have their scores transferred, and must take the exam in order to continue in the recruitment process. If you have any questions regarding this policy, please call CPS HR at (916) 471-3507.

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What if I’m scheduled for more than one test on the same day?
Please contact CPS HR at (916) 471-3507 mss@cpshr.us, depending on the examinations you are scheduled for, your scores may be transferred to multiple exams.

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Can I make changes to my applications after it has been submitted?
If the application you submitted requires changes, please contact CPS HR at (916) 471-3507 to have your application deleted. Once your application has been deleted, you will then be able to submit a new application. The new application must be submitted prior to the application deadline. Please note: If a limited number of approved applications are being accepted, deleting your application will change the order in which your application was received.

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