As an Eligibility Worker you may be required to take actions that conflict with your own values. An Eligibility Worker must be able to accept clients’ differences and interact with them in a non-judgmental manner. Some of the controversial issues encountered in an Eligibility Worker environment include:

• Granting Medi-Cal for clients requesting abortions
• Granting Medi-Cal to minors without their parent’s knowledge
• Clients with AIDS and other communicable diseases
• Applicants/recipients involved in welfare fraud
• Clients who have substance abuse dependency
• Clients who are domestic violence victims
• Clients who are mentally ill
• Clients with felony convictions
• Homeless individuals and families
• Elderly and/or disabled clients placed in long-term care facilities
• Mandatory report of child and adult abuse
• Clients whose life style, culture and/or values may be significantly different than your own